Chat bot Alexandra confirms its high demand: 1 million questions are answered

According to the Moscow Department of Transport, the Moscow Metro chatbot Alexandra has already answered 1 million passengers' questions since the service started operating in November 2020.

Alexandra is online 24/7. She can advise on the work of the metro, the Moscow Central Circle (MCC), the Moscow Central Diameters (MCD) and now – the surface transport, but so far in a test mode. In addition, the chat-bot can tell how to top the Troika card up, what are the fares, give the information about the closure of the metro section, show the schedule of buses and much more.

Before the launch of the chatbot, passengers had to contact service and call centers - to either go in person or wait for the operator's answer over the phone. Now it is possible to ask chat-bot Alexandra on the websites of the Moscow Metro, the Mosgortrans, in the application Metro Moscow, as well as via the WhatsApp, Telegram-channel @transport_mos_bot and in the VK social network.

Throughout the time the service has been running, the most popular questions have been, "Can I top the Troika card up via the internet?", "How quickly does the money transfer to the Troika card?", "Why was the metro station closed?", "What is the metro schedule?", "How do I transfer the balance between Troika cards?".

“On the instructions of the Moscow Mayor Sergey Sobyanin, we are trying to digitalize most services. Today, passengers can get information about urban transport via our chatbot, which responds in one second on average. Most complicated questions are solved on the day of request, and there are more than 2,000 answers in the knowledge base. Since its introduction at the end of 2020, the chatbot Alexandra has already answered more than 1 million questions - this shows the demand among our passengers,” - declared Maksim Liksutov, the Deputy Mayor of Moscow for Transport.

www.mosmetro.com

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